|Company|| (0000723294A) Graceworth Management Sdn Bhd |
Likas Square Apartment Hotel, 1, Lorong Likas Square, Jalan Istiadat Likas,
Tel 1: 088-252233, Tel 2: 088-269594
Fax 1: 088-251122
Guest Service Associate
|Details|| 7.1 POSITION : Guest Services Associate |
7.2 REPORT TO : Duty Manager & Night Auditor
7.3 SUBORDINATES : Driver cum Bellman
• Provide day to day information about our product in accordance with the objectives and quality standards established by Likas Square Apartment Hotel.
• As ambassador for the Apartment Hotel and deal constantly with guest to ensure their comfort.
• Give assistant to guest. Any inquiries, to inform the guest on the spot without delaying the conversations. To clean and supply all assigned guest rooms according to the standard established by the management.
• To be familiar with and to carry out policies and procedure.
• Always use proper attire with clean uniform, shoes and use name tag provided.
• Cooperates with colleagues at all times and contribute team work environment.
• Attend daily briefing and contribute in solving problem and take notes all important information.
• Maintains a high standard of personal appearance and hygiene at all times.
• Reports for duty punctually wearing the name tag at all times.
• Has a complete understanding of and adhere to Likas Square Apartment Hotel’s Employee Rules and Regulations and relating to fire, hygiene, health and safety.
• Reports lost and damaged items by the guest immediately to the Duty Manager. Please note that any item not reported or reported too late are the responsibility of the staff concerned.
• To perform any other duties as directed by the Management.
• Attends and participates in meetings as required;
• Investigate questionable data and keeps management informed of area activities and of any significant problems;
• Support in 5S systems;
• Support in ISO 9001:2015 systems, and
• Any other duties and responsibilities as may be assigned from time to time by the management.
• As per instructed by Head of Department
7.6 ACADEMIC REQUIREMENT
• At least S.P.M.
7.7 EXPERIENCE / SKILL REQUIREMENT
• 1 year experience in the same field or at least has performed practical training with hospitality industry.
|Salary||RM920 - RM1,200|
|No Of Vacancies||1||Experience Required||1-2 Years|
|Min. Education Level||SPM|
|Preferred Education Level||SPM|
| Requirements |