|Company|| (760850-P) Jari Jari Sdn Bhd |
Plaza Tanjung Aru, Block B, Lot 2.1, 2nd FloorJalan Mat Salleh
Tel 1: 088-238 873, Tel 2: +60198808864
Spa Operations Manager
|Details|| As a Spa Operations Manager, you will be responsible and accountable for all aspects of daily operations with focus on achieving sales targets and delivering an exceptional level of customer service. |
Daily Spa Manager Duties:
• Manage a team of 25 people, lead the day to day Spa & Wellness operations and ensure all standards are followed.
• In charge of running the Spa, its profitability, customer satisfaction and the skills of your team members.
• Manage the Spa as a profit centre.
* You are in charge of promoting and selling the Spa.
* You monitor customer statistics.
• Uphold spa & wellness policies and procedures including a sound
understanding of the operating systems, appointments, all policy& procedures, inventory, uniforms, acceptable conduct, therapist guidelines, and client interaction.
• Consistently offer professional, friendly and engaging service. Developing customer relationships and measuring customer satisfaction.
• Generate monthly productivity reports and review expenditures to ensure they are in keeping within the departmental budgets.
• Ensure team members are well trained & developed in all areas of the spa & wellness operations, product knowledge and retail sales.
• Provide training on all massage and body services
• Ability to promote the health and wellness benefits of both massage therapy and facials
• Handle administrative tasks including but not limited to payroll, scheduling, inventory, and reporting
• Ability to work flexible schedule including days/evenings/weekends/holidays
• Knowledge and understanding of all spa services and product line
• Develop and maintain positive working relationships with others; support team to reach common goals
• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity
|Salary||RM2,500 - RM4,000|
|No Of Vacancies||1||Experience Required||Relevent Experience Required|
|Min. Education Level||Diploma|
|Preferred Education Level||Degree|
| Requirements |