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             Fri, 25/Apr/2014    
Location:
Industry:
Job Title:
SABAH JOB CENTRE
MINISTRY RESOURCE DEVELOPMENT
& INFORMATION TECHNOLOGY
KOTA KINABALU, SABAH
MALAYSIA



Dear Visitor,

CUSTOMERS’ SATISFACTION SURVEY

The Sabah Job Centre (SJC) is in the process of upgrading and improving its standard of services. This questionnaire aims to get customer feedback and perception on the services provided by SJC.

Part 1: Profile of Visitor

Instruction: For each item, please () your chosen response in the appropriate boxes or fill in the blanks on the spaces provided.

1. Whom do you represent?
   Myself
   Employer
   Education & Training Provider
   Others   Please state:


2. How often do you visit SJC?
   Only once
   Daily
   Weekly
   Monthly
   Others   Please state:


3. I first know about SJC through
   Newspaper
   Internet
   Friends/colleagues
   Others   Please state:


4. Gender:      Male       Female   


5. Age Group
   Below 17 years         38 - 42 years
   18 - 22 years         43 - 47 years
   23 - 27 years         48 - 58 years
   28 - 32 years         Above 58 years
   33 - 37 years           


6. Highest Academic Qualification
   PMR/ LCE
   SPM/ SC
   STPM/ HSC
   Certificate/ Diploma
   Degree or equivalent
professional qualification
   Others   Please state:


7. Current Employment Status
   Student
   Unemployed
   Job seeker
   Employed (Full-time)
   Employed (Part-time)
   Please state: 
   Current Job
   Number of years
of work experience



Part 2: Customer service satisfaction

Rate and tick () the appropriate scale based on your opinion towards the following criteria.

Scale: 5 = strongly agree; 4 = agree; 3 = not sure; 2 = disagree; 1 = strongly disagree

 Scale
1.0    Telephone Services12345
1.1Service is efficient
1.2Courteous service
1.3Information provided is helpful and answer my queries
1.4Staff is knowledgeable
1.5Staff is helpful
1.6Easy to reach SJC
2.0    Counter Services12345
2.1Service is efficient
2.2Courteous service
2.3Staff is knowledgeable
2.4Information provided is adequate and accurate
2.5Waiting area is comfortable to customers
2.6Waiting area is well-equipped
2.7Waiting time is not too long before being served
3.0    SJC website12345
3.1Information in the SJC website is accurate
3.2Information in the SJC website is sufficient
3.3Easy to access to the SJC website most of the time
3.4The bandwidth (speed) of the website is satisfactory
3.5Search for information in SJC website is easy
3.6SJC provides prompt response to my e-mail enquiries
4.0    Other communication channels12345
4.1SJC provides prompt response to my letter/ Fax
4.2SJC provides information as requested in my letter/ Fax



Part 3: Your opinion

Rate and tick () the appropriate scale based on your opinion towards the following criteria.

Scale: 5 = strongly agree; 4 = agree; 3 = not sure; 2 = disagree; 1 = strongly disagree

 Scale
12345
1I am able to get help from SJC if needed
2I always receive follow up news from SJC
3The response of the SJC satisfies my needs
4The job vacancy in the website meets my needs
5I am able to find jobs easily in the SJC
6The training courses/ information in the website meet my needs
7I am able to find training courses/ information easily in the SJC
8SJC meets my expectations and needs
9SJC provides useful services to the public
10Overall, the SJC provides quality service
11I would recommend others to use the service of SJC



Part 4: Your suggestions

Please give your suggestions to improve the services of SJC.



Thank You






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